Frequently Asked Questions

Q: Is it secure to order from your website?

A: Yes - our website uses the most up to date SSL protocols to best protect your personal information. Please refer to our Privacy Policy.


Q: When will my credit card be charged?

A: Your credit card is charged at the time you place your order before it is shipped. You will receive an e-mail notification once the transaction is processed and approved, as well as when your items are shipped.


Q: Has my order shipped? How do I track my order?

A: You will receive an e-mail once your order ships. You can track your order with the tracking number provided in this e-mail.


Q: I forgot my password, how do I retrieve it?

A: You can retrieve your password by selecting 'Forgot My Password' on the log in page and following the instructions.


Q: What is your return policy?

A: Please refer to our Return Policy for more information.


Q: How can I contact you?

A: You can contact us by going to the Contact Us page and filling out the form. Alternatively, you can send us an e-mail at or call us Toll Free in US and Canada 1 (877) 751-4074.